RETURNS & EXCHANGES
If for any reason you are unhappy with your order or should you wish to return or exchange a product then please Contact Us as soon as possible.
All of our products are sold with a 14 day money back guarantee and must be shipped to us within 14 days of you receiving them. Returns can only be accepted of products that are unopened, unused and still in their packaging or with their tags still attached. We will only accept the returned items in the same condition as we sent(Including external packaging). We usually customize the shoes within 3 days after placing the order. If you cancel the order after 3 days after placing an order, each pair needs to pay the cost of $9.99 cause the shoes are all in customized.
Please make sure when returning something that you securely package the item as anything damaged in the post and returned back to us due to being insufficiently packaged may receive no refund.
Refunds will be issued back to the original method of payment or store credit only after you return within 3-7 days.
Quality problems: Please take pictures to upload to us, until we are sure to free replacement products to you within 3-7 handling days.
Size problem: Please contact us, we can give you one free change; product returned to the warehouse will be sent to your a new product within 3-7 handling days.
If there is no reason to return, you need to bear the return of the freight. (And shipping does not return)
4.When you choose a refund, you can choose a refund, or you can choose a gift card.
Gift card specifications:
Below $ 100 , you can get: (consumption amount + extra $ 5) gift card;
$ 100- $ 200 , you can get: (consumption amount + extra $ 10) gift card;
$ 200- $ 300 , you can get: (consumption amount + extra $ 20) gift card;
On the analogy of this.Please note: Gift cards can't be returned,and can't be turned into cash.
1. USA、UK 、Canada: We could support local returns.
2. Australia、 New Zealand & Other countries or regions not mentioned: We couldn't support return. Please carefully choose to buy.
3. Before the sale of each commodities, we will strictly checked, be sure the quality is guaranteed.
4.If the package is accidentally lost on the way to the return, the refund you can get will be 60% of the price of the item.
If you have any questions then please email us at: firstname.lastname@example.org.
Please note that our Returns Policy must be read in conjunction with our Terms and Conditions. We reserve the right to change the Returns Policy at any time.