RETURNS & EXCHANGES
If for any reason you are unhappy with your order or should you wish to return or exchange a product then please Contact Us as soon as possible.
Please do not send it back yourself. Shoes returned by yourself without a return label will not be accepted by us.
Customers who need to return please contact us, we will choose the appropriate return warehouse for you according to your address. Please understand.
All of our products are sold with a 14 day money back guarantee and must be shipped to us within 14 days of you receiving them. Returns can only be accepted of products that are unopened, unused and still in their packaging or with their tags still attached. We will only accept the returned items in the same condition as we sent(Including external packaging). We usually customize the shoes within 3 days after placing the order. If you cancel the order after 3 days after placing an order or return the order, each pair needs to pay the cost of $10 cause the shoes are all in customized. ((And shipping fee does not return))
Please make sure when returning something that you securely package the item as anything damaged in the post and returned back to us due to being insufficiently packaged may receive no refund.
Refunds will be issued back to the original method of payment or store credit only after you return within 3-7 days.
- Quality problems: Please take pictures to upload to us, until we are sure to free replacement products to you within 3-7 handling days.
- Size problem: Please contact us, we can give you one free change; product returned to the warehouse will be sent to your a new product within 3-7 handling days. (Only one pair per order). If you need to exchange a lot of pairs, we need to charge a certain shipping fee according to the quantity. If you return the order, each pair needs to pay the cost of $10 cause the shoes are all in customized. ((And shipping fee does not return)
- If there is no reason to return, you need to bear the return of the freight. (And shipping does not return)
- If you still need to return the product 14 days after receiving it, please take a photo and show me if the product is brand new. At the same time we will charge 20-30% custom fee
1. USA: We could support local returns. Cause the COVID-19, we only open warehouses in the United States.
2. Canada、Australia、 New Zealand & Other countries or regions not mentioned: We couldn't support return. Please carefully choose to buy.
3. Before the sale of each commodities, we will strictly checked, be sure the quality is guaranteed.
4.If the package is accidentally lost on the way to the return, the refund you can get will be 60% of the price of the item.
If you have any questions then please email us at: firstname.lastname@example.org.
Please note that our Returns Policy must be read in conjunction with our Terms and Conditions. We reserve the right to change the Returns Policy at any time.