Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to support@larosastyle.com
Thank you for buying from Larosastyle!
Shortly after you have placed your order, you will receive a confirmation email including your order number (starting with "#") and a summary of the products purchased.
If you have not received the confirmation email for your order 24 hours after making the purchase, most frequently the reason is that there has been an error in the email address you provided. In any case, please contact our Customer Service team through the footer “contact us” to solve your problem.
Please note that orders are shipped 1 or 2 business days after purchase, except for orders placed during the weekend or on a local holiday. In those cases, orders are processed during the next business day. As soon as your order is shipped, you will receive a notification email, along with the tracking information.
You can enter the promo code (make sure to write it exactly as it appears) before confirming the order and making the payment. Only one promo code can be used at a time.
The codes will not apply to products on sale, unless otherwise specified.
If you are reading this, you will be glad to know that we have a 15% discount code that you can use on your first purchase. You can also apply it if you have never used it before. The code is: WELCOME15.
All packages have specific tracking information. Any problems please contact us.
You will receive an e-mail notifying you once your order has shipped. The email will include a unique parcel tracking number. The status of your order can be reviewed by logging into "My Account". Click on " My Order " to review your order status and/or obtain a tracking number.
Do not worry! For issues related to purchases, such as order status, changes in delivery address, errors when placing the order, erroneous products, defective items, partial deliveries, etc., please contact us by footer 'Contact us' so we can help you.
Please note that we cannot always guarantee a successful cancellation or change in the delivery address or product selected. If the change or cancellation is requested while the order is being prepared we cannot apply the changes.
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